GENERAL

By placing an electronic order through our website, you are deemed to have accepted the preliminary information form and the Distance Sales Agreement presented to you.

Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Sales Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable legislation, with respect to the sale and delivery of purchased products.

  • Shipping fees for delivery are borne by the Buyer.

  • Each purchased product shall be delivered within 30 days to the person and/or organization at the address specified by the Buyer, unless a longer delivery period has been agreed.

  • If the product cannot be delivered within this period, the Buyer may terminate the Agreement.

  • The purchased product must be delivered complete, in accordance with the order specifications, and with all related documents such as warranty certificates and user manuals (where applicable).

  • If the sale of the purchased product becomes impossible, the Seller must notify the Buyer in writing within 3 days from becoming aware of the situation and refund the Buyer’s total payment within 14 days.

NON-PAYMENT OF PURCHASE PRICE

If the Buyer fails to pay the purchase price of the ordered product or if the payment is cancelled in the bank’s records, the Seller’s obligation to deliver the product ceases.

UNAUTHORIZED USE OF CREDIT CARDS

If, after delivery, it is determined that the Buyer’s payment was made with a credit card unlawfully used by unauthorized persons, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with shipping costs borne by the Seller.

DELAYS DUE TO UNFORESEEN CIRCUMSTANCES

If unforeseeable force majeure events occur and the product cannot be delivered within the specified time, the Buyer will be informed. The Buyer may then:

  • Cancel the order,

  • Request a replacement with a similar product, or

  • Postpone delivery until the obstacle is removed.

If the Buyer cancels the order:

  • For payments made in cash, the total amount will be refunded in cash within 14 days.

  • For payments made by credit card, the total amount will be refunded to the Buyer’s bank account within 14 days. However, the bank may take 2–3 weeks to reflect the refund into the Buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT

The Buyer is responsible for inspecting the goods/services before accepting delivery. Damaged or defective goods (e.g., dented, broken, torn packaging) should not be accepted from the courier. Products accepted are deemed to have been delivered in good condition.

After delivery, the Buyer is obliged to preserve the product carefully. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the delivery of the product to themselves or the person/organization they have designated, without any legal or penal liability and without providing any justification, provided that they notify the Seller through the communication details specified below.

SELLER CONTACT DETAILS FOR WITHDRAWAL NOTICES
Company: Hair in Istanbul
Address: Dikilitaş, Ayazmaderesi Cd No:5, 34349 Beşiktaş / Istanbul, TURKEY
Email: info@hairinistanbul.com
Phone: +90 542 429 99 90

DURATION OF THE WITHDRAWAL PERIOD

  • If the Buyer has purchased a service, the 14-day withdrawal period starts from the date of signing the Agreement.

  • If performance of the service begins with the Buyer’s explicit approval before the withdrawal period expires, the right of withdrawal cannot be exercised.

  • Costs arising from exercising the right of withdrawal shall be borne by the Seller.

  • Written notice of withdrawal must be sent by registered mail, fax, or email within 14 days, and the product must not have been used, in accordance with the “Products Not Eligible for Withdrawal” section of this Agreement.

USE OF THE RIGHT OF WITHDRAWAL

For the withdrawal to be valid:

  • The original invoice of the product must be returned. (If the invoice is issued to a company, a return invoice must also be provided.)

  • A completed return form must be included.

  • The product must be returned in its original packaging, with all accessories, undamaged, and unused.

RETURN CONDITIONS

  • The Seller must refund the total payment and cancel any binding documents within 10 days of receiving the withdrawal notice.

  • The Seller must collect the product within 20 days.

  • If the value of the product decreases or the return becomes impossible due to the Buyer’s fault, the Buyer is obliged to compensate the Seller for the loss. However, changes caused by normal use within the withdrawal period do not constitute grounds for compensation.

  • If the Buyer’s withdrawal causes the total order amount to fall below the campaign minimum, the applied discount will be cancelled.

PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL

The right of withdrawal cannot be exercised for the following:

  • Custom-made products prepared according to the Buyer’s request or personal needs

  • Underwear bottoms, swimwear bottoms, cosmetics, and personal care products where the packaging has been unsealed after delivery

  • Perishable goods or goods with a short expiration date

  • Products unsealed after delivery that cannot be returned for health or hygiene reasons

  • Goods that are mixed with other products after delivery and cannot be separated by nature

  • Periodicals such as newspapers and magazines (except those provided under a subscription agreement)

  • Digital content or intangible goods delivered instantly to the consumer

  • Audio/video recordings, books, digital content, software, data storage devices, and consumables such as printer cartridges, if the packaging has been opened

Note: Cosmetics, personal care products, underwear, swimwear, books, software, DVDs, CDs, VCDs, cassettes, and stationery items (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, unused, and undamaged.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on payments made by credit card, they are subject to the provisions of their agreement with the issuing bank and shall be liable for interest and charges. In such cases, the relevant bank may initiate legal proceedings, and the Buyer shall be responsible for all resulting expenses and attorney fees. The Buyer also agrees to compensate the Seller for any losses incurred due to delayed payment.

PAYMENT AND DELIVERY

  • Payments can be made via Bank Transfer or EFT to Hair in Istanbul’s designated accounts.

  • Payments can also be made by credit card directly on our website. Installment options are available depending on the card type.

  • For online credit card payments, the total amount will be charged at the time of order confirmation.